Blog

The latest news, opinions and industry views as well as practical advice for private hire, taxi and limo companies to help increase passenger numbers, recruit & retain drivers and improve profitability

Flight tracking

Booking a taxi to take you home after a long flight can sometimes be stressful. There can be confusion with times, flight delays and traffic; all of which can result in wasted time and anxiety for both drivers and passengers. … Continue Reading

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Let it snow, let it snow, let it snow

Did you know that you can add snow to your Passenger App? It quick and easy to do and will instantly add a festive feel to your app, just in time for the holidays. Open your Ghost system and go … Continue Reading

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Ensure all jobs are covered with ‘automatic soon to clear’

When your customers book a job and there are no cars available in their zone or the surrounding zones, the job will appear on the bid screen of our Driver Companion app for drivers to request. This will then remain … Continue Reading

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Call your customers directly with our call customer feature

If a driver is running a little later than expected, or if they arrive at a destination and the customer is not there, it may be necessary for them to talk directly to their customer. For this reason, we introduced … Continue Reading

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Driver penalty zones

Do you have drivers who repeatedly reject jobs but are unsure how to handle the situation? We may have a solution for you… In Ghost we have a penalty setting which can be activated for drivers who reject jobs. These … Continue Reading

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Get your Passenger App Halloween ready!

Did you know that you can change the icon for vehicles on your Passenger App? Maybe you’re feeling festive in the run up to Christmas or you want to celebrate pride – whatever the occasion, we have plenty of icons … Continue Reading

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Make pick-ups and drop-offs simple with app POIs

To make customer journeys easier with our app, operators now have the ability to add points of interest (POIs) into the ‘Popular’ tab of the ‘App Settings’ page. All operators need to do is add the address (using the green … Continue Reading

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Maximise zones and fairly distribute jobs using advanced dispatch

Your ‘Backup Zones’ area of Ghost (found in Management > Zones) can operate in two ways. The usual method will always pull the longest waiting drivers from your backup zones, however, using ‘Advanced Dispatch’ will enable you to have more … Continue Reading

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Dial straight through to drivers using shortcodes

If you own a taxi firm, you’ll often find that your call centres and dispatch team receive frequent calls from customers to find out the location of their taxi. To locate the driver’s phone number in our Ghost system, typically, … Continue Reading

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