Blog

The latest news, opinions and industry views as well as practical advice for private hire, taxi and limo companies to help increase passenger numbers, recruit & retain drivers and improve profitability

Blacklisting and whitelisting your customers

It’s important to prioritise your dependable and repeat customers (to recognise and make them feel special), whilst also ensuring that unreliable and rude customers are blocked from using your service. Using our blacklist and whitelist set up, your operators will … Continue Reading

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Reinstate former drivers quickly and easily

For taxi and private hire owners, it’s a common occurrence for drivers to move from firm to firm within their area. And, with this, comes the possibility that they may revisit a former taxi firm and start work with them … Continue Reading

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Automate your rent collection

Are you still collecting rent from your drivers personally? Try one of our automated solutions and take the strain away from your weekly/monthly collection. Collecting rent can be painful and formidable task for private hire and taxi firm owners. Negotiations … Continue Reading

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Colour code your driver/vehicle capabilities

Give your drivers a sign that jobs specifically for their vehicle/driver capabilities are available with colour codes in Driver Companion. In Driver Companion, jobs will appear in the following way: Upcoming jobs will appear under the large clock Jobs available … Continue Reading

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For locations on the edge of a zone, use Auto Plot Out Tolerance

When creating zones, it is inevitable that some locations and roads cross over into another zone. This is particularly common for taxi ranks on the edge of a zone or in small zones, as if there is only one space … Continue Reading

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Reduce charge-backs with 3D secure

Are you experiencing high volumes of charge-backs on your app? If so, we have a solution for you. The simple solution to reduce charge-backs is to implement 3D secure in your app. However, we understand that taxi firms can often … Continue Reading

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Reduce your job rejections with adequate booking information

Often, when drivers are not provided with booking details for a job i.e. cost, pick-up, zone, they reject the job when it comes through to their PDA. And, as it is difficult to punish a driver for rejecting a booking … Continue Reading

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Let customers know it’s YOU texting

Using multiple SIMs on textgateway is necessary to ensure that your customers are kept informed via text on their booking confirmation, car dispatch, car arrival and much more. However, due to the use of multiple SIM cards, customers often receive … Continue Reading

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Improve customer service with driver alerts

Want to significantly improve your customer service? Try turning on our warning alerts for drivers. Sometimes, when drivers are due to begin their shift, they may decide to accept a job before they get into their vehicle. Before they know … Continue Reading

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