Blog

The latest news, opinions and industry views as well as practical advice for private hire, taxi and limo companies to help increase passenger numbers, recruit & retain drivers and improve profitability

Call your customers directly with our call customer feature

If a driver is running a little later than expected, or if they arrive at a destination and the customer is not there, it may be necessary for them to talk directly to their customer. For this reason, we introduced … Continue Reading

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Driver penalty zones

Do you have drivers who repeatedly reject jobs but are unsure how to handle the situation? We may have a solution for you… In Ghost we have a penalty setting which can be activated for drivers who reject jobs. These … Continue Reading

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Get your Passenger App Halloween ready!

Did you know that you can change the icon for vehicles on your Passenger App? Maybe you’re feeling festive in the run up to Christmas or you want to celebrate pride – whatever the occasion, we have plenty of icons … Continue Reading

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Make pick-ups and drop-offs simple with app POIs

To make customer journeys easier with our app, operators now have the ability to add points of interest (POIs) into the ‘Popular’ tab of the ‘App Settings’ page. All operators need to do is add the address (using the green … Continue Reading

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Autocab launches Driver Companion for iOS

Autocab has announced the launch of its highly-anticipated Driver Companion for iOS. An industry first, Driver Companion is the only taxi and private hire driver app available on iPhone. The iOS version of Autocab’s Driver Companion app has all the … Continue Reading

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Autocab Cmac Logos

Autocab announce renewed partnership with CMAC Group

Autocab are pleased to announce an enhanced strategic partnership with CMAC Group. The two companies already work together and this partnership will enable booking exchanges between both organisations to be streamlined and provide CMAC’s clients with unparalleled coverage across the … Continue Reading

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Maximise zones and fairly distribute jobs using advanced dispatch

Your ‘Backup Zones’ area of Ghost (found in Management > Zones) can operate in two ways. The usual method will always pull the longest waiting drivers from your backup zones, however, using ‘Advanced Dispatch’ will enable you to have more … Continue Reading

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Dial straight through to drivers using shortcodes

If you own a taxi firm, you’ll often find that your call centres and dispatch team receive frequent calls from customers to find out the location of their taxi. To locate the driver’s phone number in our Ghost system, typically, … Continue Reading

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Social Media book cover on table

Are you getting the most from your social media accounts?

Social media has become an integral part of all good marketing strategies due to it being cost effective and having unprecedented global reach. But where do you start? How do you pick the right social network for your business? And … Continue Reading

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Five Phantom features that make automation easy

Autocab’s industry-leading Phantom phone system gives you true automation. An optimised system can deal with as many 70 percent of calls to your office, with no interaction from an operator at all. There’s lots of features that make Phantom flexible … Continue Reading

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