Blog

The latest news, opinions and industry views as well as practical advice for private hire, taxi and limo companies to help increase passenger numbers, recruit & retain drivers and improve profitability

Cash no longer king as card payments take over

Card payments have overtaken cash for the first time ever! That’s the news according to recent figures released by the British Retail Consortium. For an industry that has relied on cash for so long, from both drivers and passengers, this … Read More

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Driver Knowledge: Stay on top of your finances with business banking

When you’re a freelance driver, it’s often difficult to separate work and private life. How many times have you popped in to the supermarket to pick up something for the family dinner halfway through your shift? Or quickly stopped off … Read More

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Go Green Taxis: A Customer Success Story

Nowadays a lot of people pay lip service to eco-issues, saving the planet, going green and so on… but here we have a transport provider that was founded on just those principles, and whose management carry through that concept in … Read More

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The pros and cons of adding CCTV to your fleet

Perennially in the news, the issue of whether or not to add CCTV to your fleet’s vehicles simply won’t go away. Whether a driver is working alone as a freelance driver or as part of a professional fleet, the risks … Read More

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10-point weekly vehicle checks for private hire taxi drivers

Good business is all about cultivating good business culture, and key to setting the right tone is to develop and encourage good practice across your business. Because your fleet is central to any good taxi firm, it makes sense to … Read More

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7 steps to achieve job satisfaction as a freelance taxi driver

In many ways, freelance taxi drivers have a job which most people would be envious of. When you work as a freelance taxi driver, you can choose the hours you want to work and, control your own earnings. If you … Read More

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Driver Knowledge: How to make conversation with difficult taxi passengers

It is very important to feel comfortable and safe while driving your cab, and knowing how to talk to tricky customers will give you the confidence to handle and diffuse a potentially awkward situation. The majority of your passengers will … Read More

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Learn to delegate – 5 top tips for successful management delegation

There are some very sound reasons for taxi firm owners and managers to delegate. First and foremost, delegation is part and parcel of job satisfaction – by stretching your staff and developing their skills, you keep them motivated and engaged … Read More

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Advertising in your local paper – is it worthwhile in the age of social media?

We live in an age where advertising is evolving by the day. Almost overnight, businesses have started to question the value of using traditional methods to advertise their company. Instead they are turning to channels such as social media and … Read More

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Customer satisfaction Surveys – what to ask your customers to help improve your business and customer service

Customer satisfaction is paramount to the success and growth of any business, particularly so in the taxi industry, as your drivers directly interact with each and every one of your firm’s passengers. From the moment they sit down in one … Read More

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