X-ray vision for your business. Find out what’s going on under the bonnet and know exactly what to do next.
Built to help private hire taxi and limousine owners understand their business, Analytics helps companies make informed decisions and measure the impact of their changes.
X-ray vision for your business
Uncover opportunities and instantly identify areas of your business which require your attention.
Work smarter and save time
Analytics provides instant interactive, real-time analysis across your entire business, allowing you to work more efficiently and effectively.
Data driven decision making
With real-time insights, Analytics enables you to make data driven decisions using KPIs across your business.
Which areas are you gaining or losing work in?
Clear dashboards help you make sense of information and allow you to monitor growth trends, booking sources, completed jobs and your most popular booking zones.
REAL TIME ANALYSIS
How many customers am I losing or gaining each month?
Get a true picture of customer activity; build relationships with your regulars, monitor booking habits, view new customers and market to those who haven’t used your service in a while.
Which drivers are most at risk of leaving?
Using in-depth reports, you’ll be able to identify your most dedicated and top earning drivers, monitor those who may be at risk of leaving and give attention to those having a negative impact on your firm’s reputation.
Monitor service levels
Which time periods are my ETAs the longest?
Use reports to monitor service levels, job performance, lost work and uncover opportunities to improve your business efficiency.
Who is your most profitable account customer?
Gain detailed insights into your account customers. Breakdown data by monthly and weekly trends, types of bookings, service levels and understand which accounts are generating the most revenue for your business.
Improve the way you work
How many call centre staff do I need to recruit every hour of the week?
Tailored to your Phantom analytics, you’ll be able to monitor number of calls, call handling abilities, shifts/times where demand outstrips supply and average wait times, helping you to improve the way you work.
Are my drivers working enough hours?
With our Business Health dashboard, you’ll be able to monitor driver earnings, driver capacity, job value and have full access to your invoice timeline.
INSTANT AND INSIGHTFUL DATA
As the pioneers for the first business intelligence tool in the taxi industry, we believe our Analytics solution is more mature and detailed than any other on the market. From the moment you log in, you’ll get the full picture of how every aspect of your business is running, helping you make better commercial decisions and optimise performance across your operations.
What's included in Analytics?
View the full list of Analytics features below:
Detailed Accounts analysis
Passenger App performance and optimisation
Dispatch breakdown by day, location and drivers
Automated booking stats
Business health – revenue, driver capacity increase, job value
Pre-booking and ASAP booking breakdown
Job performance – good vs bad jobs
Customer data - loyal, returning, new and lost
Detailed customer booking analysis
Driver summary - revenue, high earners, no jobs and more
Call centre overview, missed calls, agent 360
INSTANT AND INSIGHTFUL DATA
Get in touch!
Speak to our friendly Sales team to find out more about our products and solutions.