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Phantom phone system

Developed specifically for the taxi and private hire industry, Phantom maximises call handling abilities, cuts costs and provides end-to-end communication for your operators, drivers, and passengers. 

Automate up to 50% of your calls

A highly intelligent telecommunication system, Phantom can automate up to 50% of your calls from day one. 

  • Phantom

  • Next level of automation

Learn more

Key benefits

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Automation

With our Interactive Voice Response (IVR), Automatic Back on Phone (ABOP) and Call Customer Call Driver technology you’ll be able to handle greater call volumes, all while cutting costs.  

Access anytime, anywhere

Our fully cloud-based and web-based system allows you to access Phantom from anywhere. So, whether you’re working from home, in multiple office locations or through an offshore call centre, Phantom provides you with seamless and smooth accessibility every time. 

Reduce no-shows

Use Phantom as your intelligent automatic operator to professionally greet customers, provide real-time ETAs (without operator involvement) and reduce the number of no shows and dead milage by connecting passengers direct to their drivers. 

  • Automation

  • Access anytime, anywhere

  • Reduce no-shows

VOICE RECOGNITION SOFTWARE

Virtual Operator (VO)

Using state-of-the-art voice recognition, our VO can understand human language and undertake complex tasks; taking care of the bookings, while you take care of business. 

INTELLIGENT OPERATOR
CLOUD-BASED
END TO END COMMUNICATION
HIGHLY CONFIGURABLE

AUTOMATION

Interactive Voice Response (IVR)

Automate up to 70% of your calls through IVR, reducing call centre costs and customer waiting times during busy periods.

REDUCE UNNECESSARY CALLS

Automatic Back On Phone (ABOP)

Free up your phone lines from customers checking the status of their vehicle. ABOP recognises customer numbers and provides an automated response and ETA, without the need for operator interaction. 

ISSUES RESOLVED QUICKLY

Call Customer, Call Driver

Connect passengers and drivers anonymously to provide your customers with peace of mind and resolve immediate issues without the need for operator involvement. 

STATS AND REPORTING

Phantom Analytics

Using our Analytics software, you’ll have access to detailed dashboards, with reports monitoring number of calls, call handling abilities, shifts/times where demand outstrips supply and average wait times, helping you to improve the way you work.

Insights

Intelligent Wallboards

Detailed wallboards provide you with immediate insight into how your Phantom system is running, including % automation, new customers, missed calls and much more.  

Sophisticated phone system

Developed in-house and engineered specifically for the taxi industry, Phantom provides you with a one stop shop for all your call handling needs.   Highly configurable and with a bespoke set-up tailored for your business, Phantom gives you complete control over your contact centre structure, call distribution and messaging. 

FEATURES

What's included in Phantom?

View the full list of Phantom features below:

Cloud based technology

Virtual Operator

Interactive Voice Response

Automatic Back On Phone

Call Customer, Call Driver

Advanced statistics and reporting

Bespoke and highly configurable to your business

Call recording for quality management and training purposes

Dynamic queue management to ensure calls are answered in seconds

Inbound automated call distribution

Number blacklisting

Dual server system for higher resilience in case of emergency

Softphone compatibility

DEVELOPED IN-HOUSE

ADDRESSES KEY PAIN-POINTS

Get in touch!

Speak to our friendly Sales team to find out more about our products and solutions.

Let's talk

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