VOICE RECOGNITION SOFTWARE
Virtual Operator (VO)
Using state-of-the-art voice recognition, our VO can understand human language and undertake complex tasks; taking care of the bookings, while you take care of business.
INTELLIGENT OPERATOR
CLOUD-BASED
END TO END COMMUNICATION
HIGHLY CONFIGURABLE
AUTOMATION
Interactive Voice Response (IVR)
Automate up to 70% of your calls through IVR, reducing call centre costs and customer waiting times during busy periods.
REDUCE UNNECESSARY CALLS
Automatic Back On Phone (ABOP)
Free up your phone lines from customers checking the status of their vehicle. ABOP recognises customer numbers and provides an automated response and ETA, without the need for operator interaction.
ISSUES RESOLVED QUICKLY
Call Customer, Call Driver
Connect passengers and drivers anonymously to provide your customers with peace of mind and resolve immediate issues without the need for operator involvement.
STATS AND REPORTING
Phantom Analytics
Using our Analytics software, you’ll have access to detailed dashboards, with reports monitoring number of calls, call handling abilities, shifts/times where demand outstrips supply and average wait times, helping you to improve the way you work.
Insights
Intelligent Wallboards
Detailed wallboards provide you with immediate insight into how your Phantom system is running, including % automation, new customers, missed calls and much more.
Sophisticated phone system
Developed in-house and engineered specifically for the taxi industry, Phantom provides you with a one stop shop for all your call handling needs. Highly configurable and with a bespoke set-up tailored for your business, Phantom gives you complete control over your contact centre structure, call distribution and messaging.
FEATURES
What's included in Phantom?
View the full list of Phantom features below:
Cloud based technology
Virtual Operator
Interactive Voice Response
Automatic Back On Phone
Call Customer, Call Driver
Advanced statistics and reporting
Bespoke and highly configurable to your business
Call recording for quality management and training purposes
Dynamic queue management to ensure calls are answered in seconds
Inbound automated call distribution
Number blacklisting
Dual server system for higher resilience in case of emergency
Softphone compatibility
DEVELOPED IN-HOUSE
ADDRESSES KEY PAIN-POINTS
Get in touch!
Speak to our friendly Sales team to find out more about our products and solutions.
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