Phantom phone system
Developed specifically for the taxi and private hire industry, Phantom maximises call handling abilities, cuts costs and provides end-to-end communication for your operators, drivers, and passengers.
Automate up to 50% of your calls
A highly intelligent telecommunication system, Phantom can automate up to 50% of your calls from day one.
Next level of automation
With our Interactive Voice Response (IVR), Automatic Back on Phone (ABOP) and Call Customer Call Driver technology you’ll be able to handle greater call volumes, all while cutting costs.
Access anytime, anywhere
Our fully cloud-based and web-based system allows you to access Phantom from anywhere. So, whether you’re working from home, in multiple office locations or through an offshore call centre, Phantom provides you with seamless and smooth accessibility every time.
Use Phantom as your intelligent automatic operator to professionally greet customers, provide real-time ETAs (without operator involvement) and reduce the number of no shows and dead milage by connecting passengers direct to their drivers.
VOICE RECOGNITION SOFTWARE
Virtual Operator (VO)
Using state-of-the-art voice recognition, our VO can understand human language and undertake complex tasks; taking care of the bookings, while you take care of business.
END TO END COMMUNICATION
Interactive Voice Response (IVR)
Automate up to 70% of your calls through IVR, reducing call centre costs and customer waiting times during busy periods.
REDUCE UNNECESSARY CALLS
Automatic Back On Phone (ABOP)
Free up your phone lines from customers checking the status of their vehicle. ABOP recognises customer numbers and provides an automated response and ETA, without the need for operator interaction.
ISSUES RESOLVED QUICKLY
Call Customer, Call Driver
Connect passengers and drivers anonymously to provide your customers with peace of mind and resolve immediate issues without the need for operator involvement.
STATS AND REPORTING
Using our Analytics software, you’ll have access to detailed dashboards, with reports monitoring number of calls, call handling abilities, shifts/times where demand outstrips supply and average wait times, helping you to improve the way you work.
Detailed wallboards provide you with immediate insight into how your Phantom system is running, including % automation, new customers, missed calls and much more.
Sophisticated phone system
Developed in-house and engineered specifically for the taxi industry, Phantom provides you with a one stop shop for all your call handling needs. Highly configurable and with a bespoke set-up tailored for your business, Phantom gives you complete control over your contact centre structure, call distribution and messaging.
What's included in Phantom?
View the full list of Phantom features below:
Cloud based technology
Interactive Voice Response
Automatic Back On Phone
Call Customer, Call Driver
Advanced statistics and reporting
Bespoke and highly configurable to your business
Call recording for quality management and training purposes
Dynamic queue management to ensure calls are answered in seconds
Inbound automated call distribution
Dual server system for higher resilience in case of emergency
ADDRESSES KEY PAIN-POINTS
Get in touch!
Speak to our friendly Sales team to find out more about our products and solutions.