Growth trends
Which areas are you gaining or losing work in?
Clear dashboards help you make sense of information and allow you to monitor growth trends, booking sources, completed jobs and your most popular booking zones.
40 DASHBOARDS
BUSINESS INTELLIGENCE
BIG DATA
REAL TIME ANALYSIS
CUSTOMERS
How many customers am I losing or gaining each month?
Get a true picture of customer activity; build relationships with your regulars, monitor booking habits, view new customers and market to those who haven’t used your service in a while.
DRIVERS
Which drivers are most at risk of leaving?
Using in-depth reports, you’ll be able to identify your most dedicated and top earning drivers, monitor those who may be at risk of leaving and give attention to those having a negative impact on your firm’s reputation.
Monitor service levels
Which time periods are my ETAs the longest?
Use reports to monitor service levels, job performance, lost work and uncover opportunities to improve your business efficiency.
Detailed insights
Who is your most profitable account customer?
Gain detailed insights into your account customers. Breakdown data by monthly and weekly trends, types of bookings, service levels and understand which accounts are generating the most revenue for your business.
Improve the way you work
How many call centre staff do I need to recruit every hour of the week?
Tailored to your Phantom analytics, you’ll be able to monitor number of calls, call handling abilities, shifts/times where demand outstrips supply and average wait times, helping you to improve the way you work.
Monitor earnings
Are my drivers working enough hours?
With our Business Health dashboard, you’ll be able to monitor driver earnings, driver capacity, job value and have full access to your invoice timeline.
INSTANT AND INSIGHTFUL DATA
As the pioneers for the first business intelligence tool in the taxi industry, we believe our Analytics solution is more mature and detailed than any other on the market. From the moment you log in, you’ll get the full picture of how every aspect of your business is running, helping you make better commercial decisions and optimise performance across your operations.
FEATURES
What's included in Analytics?
View the full list of Analytics features below:
Detailed Accounts analysis
Account profitability
Passenger App performance and optimisation
Dispatch breakdown by day, location and drivers
ETA accuracy
Automated booking stats
Bookings breakdown
Growth trends
Business health – revenue, driver capacity increase, job value
Invoice timeline
Pre-booking and ASAP booking breakdown
Driver demand
Lost work
Job performance – good vs bad jobs
Customer data - loyal, returning, new and lost
Detailed customer booking analysis
Driver summary - revenue, high earners, no jobs and more
Call centre overview, missed calls, agent 360
Soft-merge integration
INSTANT AND INSIGHTFUL DATA
Get in touch!
Speak to our friendly Sales team to find out more about our products and solutions.
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