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System Administrator

Are you interested in joining an established taxi software provider recently acquired by Uber? Are you ready to help build a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?

About Us

Autocab, an Uber company are the leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further. We do this by creating award-winning software and working with our customers and employees to produce solutions that work. We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect our employees and customers.

Responsibilities

Solution Design:

  • Full configuration and administration of the Gainsight CSM platform including reporting, dashboards, workflows and integrations
  • Collaboration with internal teams to identify data sources and key metrics
  • Collaboration with end-users to understand their demands for analysis

Business Processes:

  • Work with Customer Success department to build processes and manage the documentation and rollout of these processes across the business
  • Design rules to analyse the data effectively and trigger activities for the Customer Success teams to action
  • Education about Customer Health, Churn Risk and Trends using the Gainsight data

Upkeep and Support

  • Manage day-to-day support of Gainsight users queries within the business
  • Establish a process of continuous improvement of the Gainsight platform by monitoring activity and data accuracy and identifying
  • Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies

About You

We have five core values which we live and breathe by. We’re firm believers in practising what you preach and wanted our values to reflect our ethos, so you know from the off what you can expect of us:

  • Customer centric – we work in partnership
  • Collaborative – opinions and ideas matter
  • Adaptable – pathing our own road by embracing change
  • Passionate – driven with bundles of personality
  • Straight up – honesty solves problems

Job Requirements

  • Has a bachelor’s degree or equivalent work experience in a relevant field e.g. data analytics, business administration, customer success, system administration, crm administration
  • End-user experience of CRM/CSM tooling and ability to find and problem solve issues effectively
  • Rapid self-learner and adaptable to new software solutions and products
  • Good understanding of the Customer Success function and end-to-end process flow
  • Highly organised with the ability to think strategically and prioritize tasks
  • Experience working in cross-functional teams and varying stakeholders

Core Working Hours

9am - 5pm, Monday - Friday

Benefits

25 days holiday (plus bank holidays) per annum

  • FlexiTime & Hybrid Working
  • Subsidised Travel Scheme covering at least 75% of the cost of your commute
  • Life Insurance – 24/7 life cover, 2x your basic salary
  • Monthly Uber Eats vouchers
  • Bonusly reward and recognition platform
  • Free fruit, drinks, breakfast and lunch provided
  • Discounts on local restaurants and services
  • Enhanced leave policies including family & sick
  • Further qualifications, courses and training if required
  • Office social area, with pool, foosball and table tennis tables
  • Regular team-building activities and social events

If you are looking for a new challenge and keen to make a difference - please click “Apply” at the top of the page.

Pioneering the tech revolution

Our Culture

At Autocab we are proud to have established a culture of excellence that resonates with everyone that works here. Pioneering innovation is at the heart of Autocab and has been throughout our 30-year history.  Our mission to transform the transportation industry would not be possible without a talented workforce. We are always searching for the best talent with the mindset to delight customers. We want to work with the best, learn from the best and develop the best.

Social Meets Innovation

Why Autocab?

We laugh hard together, brainstorm harder and work even harder together. At Autocab you will be working with some of the best talent in the UK, from creatives and developers to customer care and sales. We believe in flexibility, autonomy and the freedom to efficiently do your job and enjoy your life. Policies are in place to ensure employees feel part of the family and supported at work and at home.

Our Motto

Go further...

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