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Sales Administrator

Are you interested in joining an established taxi software provider recently acquired by Uber? Are you ready to help build a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?   

About Us

  We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.  We do this by creating award-winning software and working with our customers and employees to produce solutions that work.  We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise. Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.  

Responsibilities

  As a Sales Administrator, you will report to our Sales Manager to support Autocab with our key business objectives by providing exceptional administrative support to our sales team and ensuring the smooth-running, daily operations of the sales function. You'll be involved in the coordination and implementation of sales procedures and will frequently have responsibility for specific projects and tasks. Our ideal candidate is goal-oriented and has a deep knowledge of customer service and business best practices. If you have exceptional organisational skills and draw energy from being part of a team, we would love you to get in touch.

Job Responsibilities

  • Raising contracts and quotations for customers
  • Handling customer queries and requests via email and telephone in a timely and professional manner
  • Maintaining client records, sales data and producing reports
  • Manage internal processes with other departments
  • Taking payments from customers
  • Supporting the Sales Team and other departments with data driven tasks and projects
  • General office duties
  • Calendar scheduling and diarising events
  • Liaising with colleagues and other departments to create fluent well managed processes
  • Manage customer cancellations
  • Suggestive selling of other products/services with existing clients and inbound enquiries.
  • Taking the lead on sales administrative projects and tasks

  

Qualifications / Skills

If you meet the qualifications and skill set below, we’d love to hear from you:

  • Previous experience in an administration role
  • 5 A*- C GCSE or Equivalent, including Maths and English
  • Experience of Microsoft Office, Excel, and Outlook
  • Strong organisation skills
  • Excellent customer service skills, including a professional telephone manner
  • Be able to communicate with people on multiple levels
  • Understanding of numeric data with a good attention to detail
  • Previous experience of using a CRM system would be advantageous, particularly Salesforce
  • Ability to work on own initiative, use common sense approach and prioritise workload
  • Enthusiastic and a team player

 

Benefits

  • Further qualifications, courses and training if required  
  • Company pension scheme 
  • Life Assurance - 24/7 life cover, 2x your basic salary 
  • 25 days holiday (plus bank holidays) per annum  
  • Bonusly reward and recognition platform 
  • Monthly Uber Eats vouchers and team lunch vouchers 
  • Opportunities to progress within the business or within the wider group  
  • Office social area, which includes pool, foosball, and table tennis tables.  
  • 24/7 confidential Employee assistance programme  
  • Regular social events 
  • Hybrid working model

  

About You

  We have five core values which we live and breathe by. These go way beyond a list; they’re baked into the fabric of our interactions and are used to drive growth across our business.  You will need to:

  • Be customer centric; put customers first, valuing their opinions and listening to their feedback. 
  • Adopt a collaborative approach to working; have strong team working and listening skills to help yourself, your team, and Autocab grow. 
  • Have a flexible approach to your work; have an adaptable mind set, be a proactive problem solver and think outside the box. 
  • Have a passionate and personable nature; be creative and confident in your work. Comfortable with building rapport with customers and the team. 
  • Have an honest style of communication by being transparent and clear in everything you do.  

  If you are looking for a new challenge, keen to make a difference and would like the opportunity to work with an award-winning software house, come and join the Autocab family.

Pioneering innovation

Our Culture

At Autocab we are proud to have established a culture of excellence that resonates with everyone that works here. Pioneering innovation is at the heart of Autocab and has been throughout our 30-year history.   Our mission to transform the transportation industry would not be possible without a talented workforce. We are always searching for the best talent with the mindset to delight customers. We want to work with the best, learn from the best and develop the best.

Social meets innovation

Why Autocab?

We laugh hard together, brainstorm harder and work even harder together. At Autocab you will be working with some of the best talent in the UK, from creatives and developers to customer care and sales.   We believe in flexibility, autonomy and the freedom to efficiently do your job and enjoy your life. Policies are in place to ensure employees feel part of the family and supported at work and at home.

Autocab Motto

Go further...

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