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Product Analyst

Are you interested in joining an established taxi software provider recently acquired by Uber?

Are you ready to help build a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?

About Us

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.

We create award-winning software and work closely with our customers and employees to produce solutions that work in a rapidly changing market.

We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.

Responsibilities

As a Product Anaylst, you’ll be carrying out market research into our suite of products, speaking with customers who use our products and most importantly deep diving into statistics and data to create a clear picture on the success of the products.

  • Improve the stability of our suite of products
  • Improve the UX/UI experience of the end user
  • Gather meaningful data to prove the above
  • Present to the wider company on each product/feature set before release

About You

We have five core values which we live and breathe by. These go way beyond a list; they’re baked into the fabric of our interactions and are used to drive growth across our business.

  • You will need to be customer centric. Which includes; putting customers first, valuing their opinions and listening to their feedback.
  • You will need to adopt a collaborative approach to working. Have strong team working and listening skills to help yourself, your team and Autocab grow.
  • A flexible approach to your work. Have an adaptable mind set, are a proactive problem solver and think outside the box.
  • A passionate and personable nature. Be creative and confident in your work. Comfortable with building rapport with customers and the team.
  • An honest style of communication. Being transparent and clear in everything you do.

Job Requirements

  • The ability to conduct market research
  • Excellent writing skills to prepare detailed reports
  • Ability to synthesize complex data into actionable goals
  • Critical thinking skills to recommend original and productive ideas
  • Interpersonal skills to work collaboratively with various stakeholders who may have competing interests
  • Evaluate the company products and compare them against industry trends.
  • Develop an understanding of company products to meet the company's current and future needs.
  • Analyse metrics to continually improve company products.
  • Proficient in database software.
  • Strong communication skills.
  • The ability to work under pressure and adapt to change.
  • The ability to balance customer needs against the company’s vision.
  • Excellent time management skills.

Qualifications

We’d love to hear from you if you meet the qualifications below:

  • 9am - 5pm, Monday – Friday
  • Hybrid role with 50% working from home

Core Working Hours

  • 37.5 hours per week
  • Between 8am - 6pm, Monday – Friday

Benefits

  • Competitive Salary
  • Further qualifications, courses and training if required
  • The opportunity to work with an award-winning software house
  • Company pension scheme
  • Life Assurance - 24/7 life cover, 2x your basic salary
  • 25 days holiday (plus bank holidays) per annum
  • Bonusly reward and recognition platform
  • Monthly Uber Eats vouchers and team lunch vouchers
  • Office social area, which includes pool, foosball, and table tennis tables.
  • 24/7 confidential Employee assistance programme
  • Regular social events
  • Hybrid working model – 4 days in office

If you are looking for a new challenge and keen to make a difference - come and join the Autocab family.

Pioneering the tech revolution

Our Culture

At Autocab we are proud to have established a culture of excellence that resonates with everyone that works here. Pioneering innovation is at the heart of Autocab and has been throughout our 30-year history. Our mission to transform the transportation industry would not be possible without a talented workforce. We are always searching for the best talent with the mindset to delight customers. We want to work with the best, learn from the best and develop the best.

Social meets innovation

Why Autocab?

We laugh hard together, brainstorm harder and work even harder together. At Autocab you will be working with some of the best talent in the UK, from creatives and developers to customer care and sales. We believe in flexibility, autonomy and the freedom to efficiently do your job and enjoy your life. Policies are in place to ensure employees feel part of the family and supported at work and at home.

Our Motto

Go further...

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