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Implementation Consultant

Are you interested in joining an established taxi software provider recently acquired by Uber?

Are you ready to help build a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace? 

About Us

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.

We do this by creating award-winning software and working with our customers and employees to produce solutions that work.

We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.

Responsibilities

As an Implementation Consultant, you’ll be working on projects to implement our award-winning SaaS platform. You will report to our Head of Consultancy and go through a training process that will enable you to deploy our software during the onboarding process in its entirety, this will include:

  • Basic configuration of the software, matching our products to existing client needs
  • Training the customers, including accounts departments, booking & dispatch staff and taxi drivers
  • On-site go-live support including mostly UK based travel and some international travel
  • Liaising with key departments (Product Management, R&D & Support)

About You

We have five core values which we live and breathe by. These go way beyond a list; they’re baked into the fabric of our interactions and are used to drive growth across our business.

  • You will need to be customer centric - putting customers first, valuing their opinions and listening to their feedback.
  • You will need to adopt a collaborative approach to working - have strong team working and listening skills to help yourself, your team and Autocab grow
  • A flexible approach to your work - have an adaptable mind set, are a proactive problem solver and think outside the box.
  • A passionate and personable nature - be creative and confident in your work, and comfortable with building rapport with customers and the team.
  • An honest style of communication - being transparent and clear in everything you do.

Qualifications

We’d love to hear from you if you meet the qualifications below:

  • Degree level education or equivalent work experience
  • Taxi or transport industry knowledge is desirable
  • Business level German and/or French language is highly desirable
  • You must already have the right to work in the UK

Job Requirements

  • Effective written and verbal communication skills – Communication is key within this role to liaise and organise multiple departments around a project.
  • Proactive work ethic and self-motivated – We have a good training program; However, as we are a bespoke software company there will be a necessity to self-learn our product base.
  • Adaptable approach – Each project will be different. The successful applicant should be able to adapt their approach and personalise the project based on the customer’s approach.
  • Flexible – When a customer goes live with our software you will have to be flexible with your working pattern and understand the industry does not work to a normal working week and times
  • Customer facing experience – Any experience of a customer facing role would be beneficial.
  • Technical Proficiency – The successful candidate will have a good general IT skillset and have a general knowledge of Microsoft office suite and SharePoint.
  • Great personality with a sense of humour and a little bit of patience should see you become successful in this role.

Core Working Hours

  • 9am - 5pm, Monday - Friday
  • Occasional out of hours based on project needs

Benefits

  • Competitive Salary
  • Further qualifications, courses and training if required
  • The opportunity to work with an award-winning software house
  • Company pension scheme
  • Life Assurance - 24/7 life cover, 2x your basic salary
  • 25 days holiday (plus bank holidays) per annum
  • Bonusly reward and recognition platform
  • Monthly Uber Eats vouchers and team lunch vouchers
  • Opportunities to progress within the business or within the wider group
  • Office social area, which includes pool, foosball, and table tennis tables.
  • 24/7 confidential Employee assistance programme
  • Regular social events
  • Hybrid working model
  • Some travel might be required for larger customers specifically during go-lives

If you are looking for a new challenge and keen to make a difference - come and join the Autocab family.

Pioneering the tech revolution

Our Culture

At Autocab we are proud to have established a culture of excellence that resonates with everyone that works here. Pioneering innovation is at the heart of Autocab and has been throughout our 30-year history.  Our mission to transform the transportation industry would not be possible without a talented workforce. We are always searching for the best talent with the mindset to delight customers. We want to work with the best, learn from the best and develop the best.

Social Meets Innovation

Why Autocab?

We laugh hard together, brainstorm harder and work even harder together. At Autocab you will be working with some of the best talent in the UK, from creatives and developers to customer care and sales. We believe in flexibility, autonomy and the freedom to efficiently do your job and enjoy your life. Policies are in place to ensure employees feel part of the family and supported at work and at home.

Our Motto

Go further...

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