JOIN OUR TEAM

iGo Administrative Assistant

Are you interested in joining an established taxi software provider, recently acquired by Uber?

Are you ready to help build a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?

About Us

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.

We do this by creating award-winning software and working with our customers and employees to produce solutions that work.

We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers. Currently based at Floor 15th & 16, No.2 Circle Square, 1 Symphony Park, Manchester M1 7FS.

Responsibilities

As the iGo Admin Assistant, you will report to our Head of Product Delivery to support Autocab with our key business objectives by providing exceptional administrative support to our iGo Operations and Compliance teams. You will ensure the smooth-running of daily operations for the function. You'll be involved in the coordination and implementation of procedures and will frequently have responsibility for specific projects and tasks, including:

  • Handling contracts and documentation from customers
  • Handling customer queries and requests via email and telephone in a timely and professional manner
  • Maintaining client records, data and producing reports
  • Supporting the iGo Operations, Compliance teams and other departments with data driven tasks and projects
  • General office duties
  • Calendar scheduling and diarising events
  • Liaising with colleagues and other departments to create fluent well managed processes
  • Taking the lead on administrative projects and tasks

Our ideal candidate is goal-oriented and has a deep knowledge of customer service and business best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would love you to get in touch.

About You

We have five core values which we live and breathe by. We’re firm believers in practising what you preach and wanted our values to reflect our ethos, so you know from the off what you can expect of us:

  • Customer centric – we work in partnership
  • Collaborative – opinions and ideas matter
  • Adaptable – pathing our own road by embracing change
  • Passionate – driven with bundles of personality
  • Straight up – honesty solves problems

Qualifications

We’d love to hear from you if you meet the qualifications below:

  • Previous experience in an administration role
  • 5 A*- C GCSE or Equivalent, including Maths and English
  • Experience of Microsoft Office, Excel, and Outlook
  • Strong organisation skills
  • Excellent customer service skills, including a professional telephone manner
  • Be able to communicate with people on multiple levels
  • Understanding of numeric data with a good attention to detail
  • Previous experience of using a CRM system would be advantageous, particularly Salesforce
  • Ability to work on own initiative, use common sense approach and prioritise workload
  • Enthusiastic and a team player

Core Working Hours

  • 9am - 5pm, Monday – Friday
  • Hybrid options are available, in our new city centre office. 50% split
  • Our Collaborations Days are Wednesday and Thursday with alternate Tuesdays

Benefits

  • 25 days holiday (plus bank holidays) per annum
  • FlexiTime & Hybrid Working
  • Subsidised Travel Scheme covering at least 75% of the cost of your commute
  • Life Insurance – 24/7 life cover, 2x your basic salary
  • Monthly Uber Eats vouchers
  • Bonusly reward and recognition platform
  • Free fruit, drinks, breakfast and lunch provided
  • Discounts on local restaurants and services
  • Enhanced leave policies including family & sick
  • Further qualifications, courses and training if required
  • Office social area, with pool, foosball and table tennis tables
  • Regular team-building activities and social events

If you are looking for a new challenge and keen to make a difference - come and join the Autocab family.

Pioneering the tech revolution

Our Culture

At Autocab we are proud to have established a culture of excellence that resonates with everyone that works here. Pioneering innovation is at the heart of Autocab and has been throughout our 30-year history. Our mission to transform the transportation industry would not be possible without a talented workforce. We are always searching for the best talent with the mindset to delight customers. We want to work with the best, learn from the best and develop the best.

Social meets innovation

Why Autocab?

We laugh hard together, brainstorm harder and work even harder together. At Autocab you will be working with some of the best talent in the UK, from creatives and developers to customer care and sales. We believe in flexibility, autonomy and the freedom to efficiently do your job and enjoy your life. Policies are in place to ensure employees feel part of the family and supported at work and at home.

Our Motto

Go further...

JOIN OUR TEAM

Product Manager

Are you interested in joining an established taxi software provider, recently acquired by Uber?

Are you ready to help build a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?

About Us

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.

We do this by creating award-winning software and working with our customers and employees to produce solutions that work.

We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.

Responsibilities

As the Product Manager for the Core Team you’ll be part of our Product team and cover the 4 core B2B products for our taxi operators and their drivers.

To be successful in this role, you’ll have a lot of experience working closely with Development teams, excellent backlog refinement and prioritisation skills and strong communication skills. You’ll have experience in B2B SaaS businesses (ideally taxi industry experience) and a proven track record of being able to multitask on different products, across different teams, at once.

At the heart of your role, you’ll translate ideas from all across the business and customer base into a product strategy and then ultimately a roadmap of features and improvements to each of the product. You will be the voice of customer for each product and you’ll partner with the Product Innovation Manager as well as internal stakeholders; R&D development, design, marketing, sales, onboarding, to improve our B2B products. To succeed in this role, you will;

  • Have 2+ years Product Owner/Manager experience
  • Be a great communicator who can both change tone and tact depending on who you are speaking too, and build strong, effective relationships and influence senior stakeholders and teams
  • Enjoy collaborating with internal teams to drive quick delivery of new products and features to our customers
  • Relish autonomy. We’re currently a small team and being a self-starter who can wear multiple hats is crucial
  • Be a problem solver - solving problems with new technologies is key
  • Love analytics! We want to put data at the heart of our decision making and make sure we are measuring success.
  • Think commercially, not just for Autocab, but for our B2B customers as well

You will report to our Head of Product Management to support Autocab with our key business objectives to achieve the following:

  • Drive, with stakeholders, the B2B product strategy and roadmap for 4 products: Booking & Dispatch, Management, Accounts & Driver Companion (Android & iOS)
  • Evangelise the strategy so all stakeholders are aligned, have context, and understand where we are going
  • Speak to customers about their requirements for your products and keep them in the loop on timelines
  • Prioritise roadmaps based on value
  • Create product requirement documentation based on internal stakeholder input and customer requirements
  • Work closely with our Innovation & UX team to make sure our customer experience is world class
  • Work closely with development tech leads & teams to create well defined, estimated backlogs of work
  • Define what success means for each feature/new product before it even goes to development and measure against this after release
  • Build great stakeholder relationships and work closely with them to promote your products both internally and externally, and to ensure a cohesive message
  • Spot opportunities for us to automated or streamlined products and processes

About You

We have five core values which we live and breathe by. We’re firm believers in practising what you preach and wanted our values to reflect our ethos, so you know from the off what you can expect of us:

  • Customer centric – we work in partnership
  • Collaborative – opinions and ideas matter
  • Adaptable – pathing our own road by embracing change
  • Passionate – driven with bundles of personality
  • Straight up – honesty solves problems

Job Requirements

ESSENTIAL

  • 2+ years of product management experience
  • Strong technical knowledge
  • Evidenced product discovery skills
  • Agile product management understanding
  • Problem solving experience
  • Great organisational skills
  • Analytics experience

DESIREABLE

  • Taxi industry experience

  • iOS/Android app Product Management experience

  • Experience of working in a company enjoying rapid growth/success

Core Working Hours

  • 9am - 5pm, Monday – Friday
  • Hybrid options are available, in our new city centre office. 50% split
  • Our Collaborations Days are Wednesday and Thursday with alternate Tuesdays

Benefits

  • 25 days holiday (plus bank holidays) per annum
  • FlexiTime & Hybrid Working
  • Subsidised Travel Scheme covering at least 75% of the cost of your commute
  • Life Insurance – 24/7 life cover, 2x your basic salary
  • Monthly Uber Eats vouchers
  • Bonusly reward and recognition platform
  • Free fruit, drinks, breakfast and lunch provided
  • Discounts on local restaurants and services
  • Enhanced leave policies including family & sick
  • Further qualifications, courses and training ifrequired
  • Office social area, with pool, foosball and table tennis tables
  • Regular team-building activities and social events

If you are looking for a new challenge and keen to make a difference - come and join the Autocab family.

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