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1st Line Technical Support

We are looking for a 1st Line Support technician to join a busy service desk where customer care is our priority and there are opportunities to grow and excel within the business. This role will suite someone who enjoys a challenging environment and can provide high-level customer service over different mediums. You will gain experience in providing platform and technical support of our bespoke software applications.

Responsibilities:

  • Diagnosing and resolving technical issues
  • Remotely connecting to customers site to provide training/support
  • Training users on functionality of all products
  • Logging calls and escalating to 2nd line/3rd line as per SLA’s
  • Provide Autocab customers with a point of ownership throughout the duration of a support call, ensuring that the customer is kept up-to-date
  • Maintain and develop technical knowledge in line with Product development

Skills & experience:

  • Degree educated or similar qualification or relevant experience
  • Passionate about quality customer service and have a problem-solving mindset
  • A passion to learn and develop
  • Desire to learn new technology and data
  • Can prioritise, multi-task and work well under pressure
  • Ability to communicate clearly and concisely both written and verbally
  • Ability to work both individually and collaboratively
  • Positively contribute ideas and feedback to help the team grow
  • Due to the nature of the role, it is important for you to be punctual, adaptable, and flexible to ensure that issues get resolved within the required timeframe

 

Benefits:

  • A competitive salary
  • 25 days holiday, plus bank holidays
  • Company Pension scheme: 5% Employee and 4% Employer contribution
  • Team lunches and Uber Eats voucher each month
  • Life Assurance - 24/7 cover, 2x your basic salary
  • Bonusly reward and voucher scheme
  • Cycle to Work scheme
  • Confidential 24/7 employee assistance programme
  • A collaborative, team focussed culture with regular events and competition

PIONEERING INNOVATION

Our Culture

At Autocab we are proud to have established a culture of excellence that resonates with everyone that works here. Pioneering innovation is at the heart of Autocab and has been throughout our 30-year history.

Our mission to transform the transportation industry would not be possible without a talented workforce.

We are always searching for the best talent with the mindset to delight customers. We want to work with the best, learn from the best and develop the best.

Social Meets Innovation

Why Autocab?

We laugh hard together, brainstorm harder and work even harder together.

At Autocab you will be working with some of the best talent in the UK, from creatives and developers to customer care and sales.

We believe in flexibility, autonomy and the freedom to efficiently do your job and enjoy your life. Policies are in place to ensure employees feel part of the family and supported at work and at home.

Autocab Motto

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