Colour code your driver/vehicle capabilities

Give your drivers a sign that jobs specifically for their vehicle/driver capabilities are available with colour codes in Driver Companion. In Driver Companion, jobs will appear in the following way: Upcoming jobs will appear under the large clock Jobs available … Continue Reading

Improve customer service with driver alerts

Want to significantly improve your customer service? Try turning on our warning alerts for drivers. Sometimes, when drivers are due to begin their shift, they may decide to accept a job before they get into their vehicle. Before they know … Continue Reading

Using penalties effectively

As discussed in our previous Driver Penalty Zones blog, penalising drivers for rejecting jobs can be a difficult decision to make for operators and can cause frustrations. However, if used correctly, penalties, backup zones and auto-dispatch can improve both automation … Continue Reading

Get your system ‘Christmas ready’ with our festive tips

The Christmas countdown is officially on, and while it’s an exciting time for customers, it can be one of the busiest times of the year for private hire and taxi companies. With this in mind, it’s important to prepare your … Continue Reading