Blacklisting and whitelisting your customers

It’s important to prioritise your dependable and repeat customers (to recognise and make them feel special), whilst also ensuring that unreliable and rude customers are blocked from using your service. Using our blacklist and whitelist set up, your operators will … Continue Reading

Automate your rent collection

Are you still collecting rent from your drivers personally? Try one of our automated solutions and take the strain away from your weekly/monthly collection. Collecting rent can be painful and formidable task for private hire and taxi firm owners. Negotiations … Continue Reading

Colour code your driver/vehicle capabilities

Give your drivers a sign that jobs specifically for their vehicle/driver capabilities are available with colour codes in Driver Companion. In Driver Companion, jobs will appear in the following way: Upcoming jobs will appear under the large clock Jobs available … Continue Reading

Improve customer service with driver alerts

Want to significantly improve your customer service? Try turning on our warning alerts for drivers. Sometimes, when drivers are due to begin their shift, they may decide to accept a job before they get into their vehicle. Before they know … Continue Reading

Never miss a job with Phantom’s Missed Call Back feature

When your phonelines are busy and customers are waiting in a long queue to speak to an operator, they can often become frustrated. As a result, they may decide to put the phone down and call another taxi firm in … Continue Reading

Download customer emails from your app

When customers start using your Passenger App, they are prompted to enter an email address to access their account, which is then stored in the back end of your system. However, what most operators are unaware of is that you … Continue Reading

Using penalties effectively

As discussed in our previous Driver Penalty Zones blog, penalising drivers for rejecting jobs can be a difficult decision to make for operators and can cause frustrations. However, if used correctly, penalties, backup zones and auto-dispatch can improve both automation … Continue Reading

Get your system ‘Christmas ready’ with our festive tips

The Christmas countdown is officially on, and while it’s an exciting time for customers, it can be one of the busiest times of the year for private hire and taxi companies. With this in mind, it’s important to prepare your … Continue Reading