Go Green Taxis: A Customer Success Story

Nowadays a lot of people pay lip service to eco-issues, saving the planet, going green and so on… but here we have a transport provider that was founded on just those principles, and whose management carry through that concept in … Continue Reading

The pros and cons of adding CCTV to your fleet

Perennially in the news, the issue of whether or not to add CCTV to your fleet’s vehicles simply won’t go away. Whether a driver is working alone as a freelance driver or as part of a professional fleet, the risks … Continue Reading

Driver Knowledge: How to make conversation with difficult taxi passengers

It is very important to feel comfortable and safe while driving your cab, and knowing how to talk to tricky customers will give you the confidence to handle and diffuse a potentially awkward situation. The majority of your passengers will … Continue Reading

Learn to delegate – 5 top tips for successful management delegation

There are some very sound reasons for taxi firm owners and managers to delegate. First and foremost, delegation is part and parcel of job satisfaction – by stretching your staff and developing their skills, you keep them motivated and engaged … Continue Reading

Advertising in your local paper – is it worthwhile in the age of social media?

We live in an age where advertising is evolving by the day. Almost overnight, businesses have started to question the value of using traditional methods to advertise their company. Instead they are turning to channels such as social media and … Continue Reading

Customer satisfaction Surveys – what to ask your customers to help improve your business and customer service

Customer satisfaction is paramount to the success and growth of any business, particularly so in the taxi industry, as your drivers directly interact with each and every one of your firm’s passengers. From the moment they sit down in one … Continue Reading

Switching Taxi booking systems: 7 questions to ask when evaluating a new software provider

In the private hire and taxi industry the provider of booking and dispatch software plays a key role in a company’s success. Having in place a consistent, formalised system for evaluating the alternatives and making the final selection is essential … Continue Reading

ProDriver Congress tackles the topic of disruption

Autocab’s Safa Alkateb and Hassan Abod will be leading the discussion at The Professional Driver Congress, on June 6, 2017, at the Renaissance Hotel, Heathrow. Find out how forward-thinking operators are looking to seize the initiative and disrupt the disruptor. … Continue Reading

10 SMS Marketing Tips for Successful Private Hire Companies

Text message marketing can be a great way to reach your customers instantly, and with near-100% open rates it can be a viable marketing tool if used correctly. The power of SMS has been well-established for over 25 years; we use … Continue Reading

Planning for your retirement – pensions for private hire taxi firm owners

Planning for retirement is one of the most important aspects of your working life, and it’s never too early to get started. Your pension is your reward for a lifetime of hard work, but it’s also a vital resource to … Continue Reading