Blog

The latest news, opinions and industry views as well as practical advice for private hire, taxi and limo companies to help increase passenger numbers, recruit & retain drivers and improve profitability

Improve customer service with driver alerts

Want to significantly improve your customer service? Try turning on our warning alerts for drivers. Sometimes, when drivers are due to begin their shift, they may decide to accept a job before they get into their vehicle. Before they know … Continue Reading

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Never miss a job with Phantom’s Missed Call Back feature

When your phonelines are busy and customers are waiting in a long queue to speak to an operator, they can often become frustrated. As a result, they may decide to put the phone down and call another taxi firm in … Continue Reading

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Download customer emails from your app

When customers start using your Passenger App, they are prompted to enter an email address to access their account, which is then stored in the back end of your system. However, what most operators are unaware of is that you … Continue Reading

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Using penalties effectively

As discussed in our previous Driver Penalty Zones blog, penalising drivers for rejecting jobs can be a difficult decision to make for operators and can cause frustrations. However, if used correctly, penalties, backup zones and auto-dispatch can improve both automation … Continue Reading

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The success of the London soft merge module

Join forces and combat Uber with a soft merge. Autocab’s soft merge module lets firms exchange jobs without a formal partnership, merger or takeover; you’ll have all the tools you need to provide city-wide or regional coverage. The success of the … Continue Reading

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Driver Groups

Did you know that with our Ghost system, you can set up select groups for your drivers? Groups provide you with a number of options and commands which aim to help you manage your drivers and their activity. From map … Continue Reading

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2018: A Year in Review

As another year draws to a close, we wanted to take some time to share our experiences over the past 12 months. Rewinding back to the start of the year, we announced our technology partnership with one of Scotland’s largest … Continue Reading

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Manual vs Auto Dispatch

Does your taxi business still employ someone to manually dispatch vehicles? With the Christmas rush well and truly upon us, perhaps it’s time you tried Auto Dispatch to utilise your staff and ensure reduce the number of drivers leaving you … Continue Reading

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Advertise your passenger app through IVR

Did you know that customers who advertise their passenger app through their IVR see their downloads increase within a week? Unfortunately, unprompted, it’s unlikely that your customers will think to search the app store for your passenger app. The more … Continue Reading

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