This week we officially launched our award-winning Chatbot for Facebook; the first AI booking tool in the industry. Winner of Best use of Webchat/AI/Robotics at the 2018 Engage Awards, our Chatbot demonstrates an innovative use of new technology for customer … Continue Reading
Blacklisting and whitelisting your customers
It’s important to prioritise your dependable and repeat customers (to recognise and make them feel special), whilst also ensuring that unreliable and rude customers are blocked from using your service. Using our blacklist and whitelist set up, your operators will … Continue Reading
Reinstate former drivers quickly and easily
For taxi and private hire owners, it’s a common occurrence for drivers to move from firm to firm within their area. And, with this, comes the possibility that they may revisit a former taxi firm and start work with them … Continue Reading
Monitor and retain large Account Customers with Autocab Analytics
Account work can be some of your most valuable work so it’s important to be transparent about the service you are delivering. With our Detailed Accounts Analysis on Analytics, you can provide Service Level Agreements reports to your Account Customers … Continue Reading
Automate your rent collection
Are you still collecting rent from your drivers personally? Try one of our automated solutions and take the strain away from your weekly/monthly collection. Collecting rent can be painful and formidable task for private hire and taxi firm owners. Negotiations … Continue Reading
Colour code your driver/vehicle capabilities
Give your drivers a sign that jobs specifically for their vehicle/driver capabilities are available with colour codes in Driver Companion. In Driver Companion, jobs will appear in the following way: Upcoming jobs will appear under the large clock Jobs available … Continue Reading
For locations on the edge of a zone, use Auto Plot Out Tolerance
When creating zones, it is inevitable that some locations and roads cross over into another zone. This is particularly common for taxi ranks on the edge of a zone or in small zones, as if there is only one space … Continue Reading
Reduce charge-backs with 3D secure
Are you experiencing high volumes of charge-backs on your app? If so, we have a solution for you. The simple solution to reduce charge-backs is to implement 3D secure in your app. However, we understand that taxi firms can often … Continue Reading
Reduce your job rejections with adequate booking information
Often, when drivers are not provided with booking details for a job i.e. cost, pick-up, zone, they reject the job when it comes through to their PDA. And, as it is difficult to punish a driver for rejecting a booking … Continue Reading
Let customers know it’s YOU texting
Using multiple SIMs on textgateway is necessary to ensure that your customers are kept informed via text on their booking confirmation, car dispatch, car arrival and much more. However, due to the use of multiple SIM cards, customers often receive … Continue Reading