Local taxi firms and retailers connect to meet growing delivery demand

Delivery Point is enabling customers to order and pay for the delivery of takeaways and products from local businesses using their local taxi firm’s app.

Through Delivery Point, businesses including independent retailers, pharmacies, restaurants and takeaways, can offer a delivery service to their customers through their local taxi company.

Customers place an order over the phone, app or web, and they can choose to pay the retailer, or pay the taxi company, by way of an SMS link that covers the delivery and shopping charge in one transaction.

It also offers the flexibility for the retailer to charge the payment for the goods and the taxi firm to charge for delivery – making it ideal for deployment by the takeaway industry, who rely on existing 3rd party apps for orders.

Customers can view which stores and takeaways are offering this delivery option in their local area – and what is available to purchase in those stores – by looking on their taxi firm’s app.

Using Delivery Point, both the customer and the retailer can benefit from a faster delivery service. With such extensive reach and capacity across the UK, the taxi industry is well-placed to get products to customers within minutes rather than hours.
Taxi firms will also expand the geographic range of takeaway deliveries beyond those offered by popular apps such as Uber Eats and Deliveroo, which often only cover a small radius.

The tool provides taxi firms with an opportunity to launch themselves into the delivery space, at a time when passenger demand for journeys is low and drivers are looking for additional work. Drivers can reach out to any local business and mention that they are offering this as a delivery option.

In a week-long test pilot of Delivery Point, Nottingham taxi firm, DG Cars, completed 30 deliveries each day for one local takeaway and is rolling out the solution to a further 15 shops in the area.

Safa Alakteb, CEO of Autocab, said: “During the coronavirus pandemic, we’ve seen an immediate need for increased delivery capacity from retailers – this has been vital, particularly to ensure essential goods reach those who are vulnerable and self-isolating. As the lockdown eases and smaller businesses start to get back on their feet, we want to help independent retailers continue to support their customers by offering an efficient home-delivery solution.

The delivery space is a fast-growing market – it has accelerated during COVID-19 and we expect it to grow further in the months to come. This is a huge opportunity for the taxi industry to build their business around delivery of products, as well as transporting people.”

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