Not got enough call takers to handle peak demand?
Don’t worry there’s a whole range of products that can help you to get work into your cars without touching a telephonist.
Here’s just a few:
IVR (interactive Voice Response)
A ‘smart’ server catches calls before they reach your telephone system and will handle those calls according to your instructions. Some companies have taken their IVR handled calls up to 70% but a more normal level is around 25%. Your ‘virtual’ telephonist costs a fraction of a human one plus it doesn’t need holidays, doesn’t get sick, need pay rises,. Etc.
Booking by Smartphone App
Let your customers book the job themselves. Apps are available in web-based (suit all formats) or i-Phone and Android versions
For larger Account customers you might want to offer a larger, more structured environment where they feel they have more ‘control’. Autocab’s E-Booking offers just that plus access to bookings, history – in fact, just like having a booking station to themselves.
Customers who prefer the ‘text’ environment can save a range of jobs with logical ‘tags’ and can book the job by simply sending the ‘tag’.
Want to create a virtual booking point anywhere you like. Thanks to the advances in technology this is now possible. A unique telephone number is allocated for each location – jobs booked from the TextPoint will be acknowledged by text and a unique job number allocated.
With all of these, you will have more than enough hands to get the job done.