Interactive Voice Response (IVR)
What does it do?
It's just like having another telephonist to answer some of your calls freeing up staff to catch those calls you are missing.
Can I have more than one?
Yes - you can have as many as you want.
How does it work?
A special server checks the status of inbound calls to your telephone system. You give it sets of rules depending on which types of call you want IVR to handle. The system will speak to the customer directly, ask whether they want a cab from that location or whether they wish to speak to an operator. A simple option of pressing a number key will then book the job
directly onto the system.