Lynch PH - Salford Quadruple in size with Autocab
Lynch Private hire based in Salford, Manchester, have been established for over 32 years. They have a mixed fleet of owner drivers and private hire vehicles including private mini bus hire, executive taxi hire and mini coach hire. They began life with Autocab in 2002 when their 25 car fleet had become difficult to manage on the basic pen and paper system. Recognising an opportunity for development and expansion that would come with new technology, John Davies from Lynch PH, decided to install Autocab.
Lynch PH now has a fleet of 110 cars with Autocab
Lynch PH have gained 85 drivers to take their fleet to 110 cars making them one of the most developed taxi firms in Manchester which has delighted John and the rest of the team at Lynch PH. In addition to this expansion, Lynch PH has recently moved in to a brand new, state of the art booking and dispatch centre in Swinton. John was kind enough to invite us down to visit him and his team at their new base so we took the opportunity to get some feed-back on how things were going overall with Autocab. John was pleased to tell us…
“…Once we got to about 25 cars we found we struggled to effectively manage our fleet on voice. It became very difficult to organise things and provide the level of service we wanted to. I think the limit for operating on pen and paper is about 25 - 30 cars so it was definitely time to install Autocab. Now we can track each car in real time with GPS…
“The drivers and operators love Autocab”
…We always get great feed-back from the operators and the drivers about the Autocab system. They love it. We went live with the Autocab data system about 6 years ago and we have never looked back. We did look at other systems but in the end Autocab was the only system to help us achieve our ambitions….
“IVR is like having an extra member of staff 24/7”
…the system helps us to provide a better service to our customers especially with our advanced features Ring Back and IVR. Previously the most useful feature was Ring Back, but now IVR is definitely our number one, it is like having an extra member of staff available 24/7…
…our accounts customer base is expanding all the time so the e-booking feature is also very useful…
“We are delighted with Autocab”
…overall we are delighted with Autocab. We also have great coverage with our new aerial site and we receive fantastic support and very reasonable maintenance prices….”
We also spoke to John’s operating team who had nothing but high praise for their booking and dispatch facilities. Carol Renshaw, Kathey Yewing, Melanie McCann and Alan Edwards all agree that Autocab is very easy to use and is much better than the voice system. They said...
“...We find using Autocab very user friendly. The on-screen map is very useful because we can track the cars and update our customers. The IVR reduces our work load and frees us up to do deal with other things. We can also communicate with the drivers when we need to...”