Blog

The latest news, opinions and industry views as well as practical advice for private hire, taxi and limo companies to help increase passenger numbers, recruit & retain drivers and improve profitability

7 steps to achieve job satisfaction as a freelance taxi driver

In many ways, freelance taxi drivers have a job which most people would be envious of. When you work as a freelance taxi driver, you can choose the hours you want to work and, control your own earnings. If you … Read More

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Driver Knowledge: How to make conversation with difficult taxi passengers

It is very important to feel comfortable and safe while driving your cab, and knowing how to talk to tricky customers will give you the confidence to handle and diffuse a potentially awkward situation. The majority of your passengers will … Read More

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Learn to delegate – 5 top tips for successful management delegation

There are some very sound reasons for taxi firm owners and managers to delegate. First and foremost, delegation is part and parcel of job satisfaction – by stretching your staff and developing their skills, you keep them motivated and engaged … Read More

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Advertising in your local paper – is it worthwhile in the age of social media?

We live in an age where advertising is evolving by the day. Almost overnight, businesses have started to question the value of using traditional methods to advertise their company. Instead they are turning to channels such as social media and … Read More

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Customer satisfaction Surveys – what to ask your customers to help improve your business and customer service

Customer satisfaction is paramount to the success and growth of any business, particularly so in the taxi industry, as your drivers directly interact with each and every one of your firm’s passengers. From the moment they sit down in one … Read More

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Switching Taxi booking systems: 7 questions to ask when evaluating a new software provider

In the private hire and taxi industry the provider of booking and dispatch software plays a key role in a company’s success. Having in place a consistent, formalised system for evaluating the alternatives and making the final selection is essential … Read More

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ProDriver Congress tackles the topic of disruption

Autocab’s Safa Alkateb and Hassan Abod will be leading the discussion at The Professional Driver Congress, on June 6, 2017, at the Renaissance Hotel, Heathrow. Find out how forward-thinking operators are looking to seize the initiative and disrupt the disruptor. … Read More

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Driver Knowledge: 5 things you can do today to improve passenger satisfaction

Passengers are the lifeblood of any taxi business, so it’s super important that you keep your fares satisfied. Here are five essential tips to delivering a better service. 1. Know the roads like the back of your hand The most … Read More

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Advertising in your local paper – is it worthwhile in the age of social media?

We live in an age where advertising is evolving by the day. Almost overnight, businesses have started to question the value of using traditional methods to advertise their company. Instead they are turning to channels such as social media and … Read More

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10 SMS Marketing Tips for Successful Private Hire Companies

Text message marketing can be a great way to reach your customers instantly, and with near-100% open rates it can be a viable marketing tool if used correctly. The power of SMS has been well-established for over 25 years; we use … Read More

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